What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I have always had good experiences at this place, but was shocked and disappointed that the Hearing Specialist had gone to another site leaving only the assistant there! Fortunately she seems quite capable. She changed the size of an ear bud at my request and cleaned the hearing aids. She...

Gwendolyn Reece, on Google

I was thrilled to see Clay Hassett back in the office. He cares about his clients and listens to their hearing problem needs. He has always tried his best to give his clients the help they need and the services that they should expect from Patillo. Looking forward to many...

Darnell LIVINGSTON, on Google

Clay is such a super person. He explains everything he is doing. He "adjusted" my hearing aids for me and I seem to be hearing somewhat better.

Bernadette Hester, on Google

I visited Patillo Balance & Hearing Center on Wednesday, April 6th to have ear moldings/impressions done for in-ear monitors. The staff was very professional and courteous. The wait wasn’t long at all. Clay was very professional and made me comfortable with the whole process for which I was somewhat nervous!...

Bryan Jones, on Google

Visit started on time and everyone made me feel very welcome. Options were explained and there was 0 pressure! Service is spectacular. No waiting. Friendly staff. Excellent investment!

Dennis LeBlanc, on Google

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